Amazon Global Buying Return Shipping Fee Instructions and Charge Standards Summary

Amazon Global Store Return Shipping Fee Standards and Explanations

Dear User, hello! Amazon Global Store is committed to providing users with the highest quality service, and return shipping fees are an important part of this process. To help you better understand our return shipping fee standards and explanations, we have summarized the following key points for you

I. Return Shipping Fee Calculation Rules

The calculation of Amazon Global Store return shipping fees mainly depends on the total amount of the order goods and the delivery method of the return/exchange. Generally speaking, based on different delivery methods, we will provide corresponding return/exchange fee standards. When the total amount of the order goods is less than or equal to $399, you only need to pay the return shipping fee; when the total amount of the order goods exceeds $399, the return/exchange fee you need to pay will be calculated based on the actual delivery method and weight. At the same time, we will provide corresponding discount benefits according to the actual situation.

II. Return and Exchange Policy

Amazon Global Store always adheres to the principles of integrity and customer-centricity, providing each user with a complete return and exchange policy. We promise that within 7 days from the date you sign for the product, you can apply for returns or exchanges without reason. At the same time, for returns or exchanges due to product quality issues, we will also provide timely and effective solutions. It should be noted that we will not bear the responsibility for returns or exchanges caused by force majeure factors such as international transportation and customs inspection leading to product damage or inability to sign for the product.

III. Shipping Fee Subsidy Policy

To thank our users, Amazon Global Store has launched a series of shipping fee subsidy policies. For users who place orders within the specified time and complete returns or exchanges, we will provide corresponding subsidies based on the total amount of the order goods. At the same time, we will also launch different preferential policies according to seasonal promotional activities and specific products. Please follow our official channels for the latest information.

IV. Cross-border Logistics Solutions

Amazon Global Store understands the complexity of cross-border logistics. To better meet user needs, we have launched a series of cross-border logistics solutions. For users in different regions, we offer a range of delivery methods and value-added services, including international delivery and customs clearance services. These solutions can help you better manage the return and exchange process, ensuring your rights are protected.

V. Other Matters to Note

To ensure the smooth completion of your return and exchange process, we remind you to pay attention to the following matters

1. Please carefully check whether the types, quantities, specifications, and gifts of the received goods match the order requirements;

2. If you find any quality problems or defects in the goods, please contact our customer service staff in time and provide relevant evidence;

3. During the return and exchange process, please ensure that the original packaging, accessories, and attachments of the goods remain intact;

4. Please complete the return and exchange application within the specified time to avoid affecting your rights;

5. If you need help or consultation regarding cross-border logistics, please contact our customer service staff at any time.

In short, Amazon Global Store will spare no effort to provide you with the best service and guarantee. We will continue to optimize our return shipping policies and improve user satisfaction, striving to become your trusted cross-border e-commerce platform. If you encounter any problems during the return and exchange process, please feel free to contact our customer service staff, and we will do our best to answer your questions and provide assistance.