International Air Freight Claim Process How to Retrieve Your Due Freight After Over 48 Hours of Delay?

International Air Freight Claim Process How to Get Your Freight Charges Back If the Delay Exceeds 48 Hours?

With the development of globalization, international air freight has become an indispensable part of trade. However, due to various reasons such as weather, mechanical failures, and other factors, international air freight services may be delayed, resulting in goods failing to arrive at their destination on time. In this case, the consignor may face the risk of losing freight charges. This article will introduce the entire process of international air freight claims, helping consignors understand how to protect their rights and smoothly recover their freight charges when delays exceed 48 hours.

I. Understand the Contract Terms

When transporting goods by international air freight, the consignor should sign a transportation contract with the airline. The contract usually clearly stipulates the rights and obligations of both parties, including freight payment, cargo delivery time, delay compensation, etc. The consignor should carefully read the contract terms to understand how to obtain compensation when delays exceed 48 hours.

II. Confirm the Delay Time

Once a delay occurs, the consignor should promptly confirm the delay time. Airlines typically provide a delay report that details the cause and time of the delay. The consignor should retain these reports for use during the claim process.

III. Submit a Claim Application

After confirming the delay time, the consignor should submit a claim application to the airline as soon as possible. The application should include the delay time, contract number, cargo information, etc. Airlines usually require the consignor to provide proof of identity and the transportation contract.

IV. Wait for Review and Processing

The airline will review the claim application and handle it based on the review results. If the application meets the conditions, the airline will refund the freight or pay the corresponding compensation as soon as possible. During this period, the consignor should remain patient and keep an eye on the airline's notifications.

V. Key Considerations

During the claim process, the consignor should pay attention to the following points

1. Ensure that the provided materials are true and valid;

2. Understand the claim period specified in the contract;

3. Do not argue with the airline, stay calm;

4. If fraud is encountered or complaints go unanswered, seek help from relevant institutions.

VI. Other Recommendations

To avoid delays and loss of freight charges, the consignor can take the following measures

1. Choose a reputable airline Selecting an airline with a good reputation and stable capacity can reduce transportation risks.

2. Arrange goods in advance Try to arrange cargo transportation in advance to have enough time to deal with potential delays.

3. Establish an emergency plan To cope with delays, the consignor should prepare an emergency plan in advance, including backup transportation methods, to minimize losses.

4. Follow industry developments Stay informed about the latest trends and regulations in the international air freight industry to better protect your rights.

In summary, international air freight claims are a process that requires patience and attention to detail. By understanding the contract terms, confirming the delay time, submitting a claim application, waiting for review and processing, consignors can successfully recover their freight charges when delays exceed 48 hours. To avoid delays and freight losses, consignors can also take other measures, such as choosing a reputable airline, arranging goods in advance, and establishing an emergency plan.