A Guide to Checking AliExpress Logistics Penalties and Policy Interpretation

AliExpress Logistics Penalty Inquiry and Policy Interpretation

In the field of cross-border e-commerce, AliExpress, as one of the leading global e-commerce platforms, provides convenient transaction services for both merchants and consumers. However, to maintain platform order, ensure user experience, and guarantee logistics service quality, AliExpress has strict requirements for sellers' logistics performance. For merchants who fail to meet these requirements, the platform may take corresponding penalty measures. Understanding how to inquire about AliExpress logistics penalties and its relevant policies is particularly important.

Specifics of Logistics Penalties

AliExpress mainly focuses on the following aspects regarding logistics issues shipping time, validity of logistics tracking numbers, and consistency between package weight and declared value. If sellers violate relevant regulations, they may face penalties ranging from warnings to restrictions on sales permissions or even account closure. For instance, in the first quarter of 2025, AliExpress officially notified that if merchants have more than 5% of orders not shipped on time for three consecutive months, it will trigger a warning mechanism; when this ratio rises to 10%, their participation in platform promotional activities will be directly restricted.

How to Inquire About Logistics Penalties?

For merchants who have been penalized, promptly obtaining relevant information and taking remedial actions is crucial. Currently, AliExpress provides multiple channels for users to check whether they have violated any rules. First, log into the seller backend and enter the dispute management under the customer service module to view all recent complaint records and handling results related to logistics issues. Second, by subscribing to the email notification system, you can regularly receive emails about changes in your store status. Additionally, you can download the official app, AliExpress Seller Hub, and set up reminder functions to stay informed of the latest developments at the earliest opportunity.

Policy Interpretation

In addition to the basic rules mentioned above, AliExpress has also formulated more detailed provisions to address complex and ever-changing operational situations. For example, for special category products such as electronics, besides routine checks, additional product certification documents are required. For high-value items, registered mail must be used, and the entire process must be kept updated in real-time until delivery. It is worth noting that with the continuous increase in international courier costs in recent years, AliExpress is gradually adjusting its freight structure, encouraging the use of cost-effective logistics solutions to reduce overall expenditure pressure.

Conclusion

In summary, AliExpress logistics penalty inquiry is not only a basic task but also a strategic aspect that every cross-border e-commerce practitioner should pay attention to. Only by fully understanding and complying with various rules and regulations can unnecessary economic losses be avoided while enhancing customer satisfaction. With future technological advancements and service model innovations, we believe that AliExpress will continue to optimize its existing systems and provide more efficient and reliable cross-border trade solutions for users worldwide.