Shipment Guide andAfter Order Placement on AliExpress Store

How to Handle Shipping After Orders on AliExpress? What Should Be Paid Attention to?

In the world of cross-border e-commerce platforms, AliExpress, as one of the largest online retail platforms globally, has attracted a large number of merchants. After successfully receiving orders, how to efficiently and safely complete the shipping process becomes a key concern for merchants. This step not only affects customer experience but also directly impacts the shop's ratings and future development. So, how should AliExpress shops correctly handle the shipping process after receiving orders? What details need special attention?

Firstly, after receiving an order, merchants should immediately verify the order information. This includes the product name, quantity, shipping address, and any special requirements provided by the buyer. According to AliExpress regulations, merchants must ship the goods within the specified time and upload the logistics tracking number. Failure to do so may result in the cancellation of the order or penalties. Accurately confirming the order information is crucial. For instance, recent media reports have mentioned that a merchant lost money due to failing to timely check the shipping address, resulting in the package being sent to the wrong destination. Therefore, carefully checking is the primary step to avoid such problems.

Secondly, choosing the appropriate logistics method is also a critical part. AliExpress offers various logistics options, such as standard logistics, economical logistics, and fast logistics. Each method has its own characteristics and suitable scenarios. For price-sensitive customers, economical logistics can be chosen to reduce costs; for customers who prioritize speed, it is recommended to use fast logistics services. Merchants also need to consider factors like the weight and volume of the goods to decide whether special packaging or additional fees are required. Notably, according to statistics from AliExpress Logistics Service White Paper 2025, over 70% of customers prefer logistics channels that provide full tracking functions. This means that if merchants can offer transparent updates on the logistics status, it will greatly enhance customer satisfaction.

Next, the packing stage should not be overlooked either. Good packaging can protect products during transportation and leave a good impression on buyers. Generally, merchants should use sturdy cardboard boxes and fill them with sufficient cushioning materials like foam or bubble wrap to secure the items. Additionally, to avoid confusion or loss of multiple items, it is advisable to include a detailed list inside each package, specifying the item details and after-sales contact information. This not only helps buyers quickly confirm whether they have received all their items but also facilitates handling potential issues during after-sales service.

At the same time, promptly uploading logistics information is another important step to ensure smooth order processing. Once the goods are shipped, merchants should promptly enter the logistics tracking number through the AliExpress backend system and track the logistics until delivery is completed. Doing so not only meets platform regulatory needs but also allows buyers to always know the status of their packages, enhancing trust. For example, at the beginning of this year, a cross-border e-commerce practitioner mentioned in an interview I once faced complaints from buyers because I forgot to update the logistics information. After learning my lesson, I developed the habit of checking regularly every day, and I found that this indeed helped reduce unnecessary troubles.

Finally, when dealing with possible returns or exchanges, merchants should also prepare in advance. AliExpress allows buyers to apply for returns or exchanges within a certain period, provided they meet the relevant rules of the platform. Merchants should familiarize themselves with these terms and develop corresponding response strategies. For instance, they could set up a dedicated customer service team to handle such matters or establish a comprehensive return and exchange mechanism to resolve issues in the shortest time possible. At the same time, they can reduce return and exchange rates by optimizing product descriptions and image quality, thereby saving costs.

In conclusion, the shipping process after orders on AliExpress covers several aspects of work, from order verification to logistics selection, packaging, and post-sale follow-up. Each step requires merchants to invest sufficient time and effort. Only by strictly adhering to platform regulations and continuously improving service quality can they win more loyal customers and achieve long-term stable development goals. As professionals in the industry say competition in cross-border e-commerce ultimately boils down to service competition. Whoever can better meet customer needs will gain an advantage in this blue ocean market.