What’s the phone number for the Singapore Companies Registry? Here’s a step-by-step guide to quickly solve your registration questions

In today’s booming startup era, an increasing number of Chinese businesses and individuals are turning their eyes overseas-and Singapore, with its stable environment, transparent legal system, and strategic location, has become a top choice for company registration. Whether it's cross-border e-commerce, setting up regional headquarters, or making international investments, Singapore offers a highly business-friendly climate.

Yet for newcomers, the details of the company registration process-like how to reach official agencies or who to contact when problems arise-can feel overwhelming. One of the most frequently asked questions? What is the phone number for the Singapore Company Registry?

Here’s the thing many people don’t realize that Singapore doesn’t operate like some domestic government services where you simply pick up the phone and get instant help. There isn't a traditional call center handling all company registration inquiries one-on-one. But that doesn’t mean support isn’t available-it just means you need to know the right channels.

First, let’s clarify the authority responsible for company registration in Singapore is the Accounting and Corporate Regulatory Authority ACRA. This is the official body overseeing company incorporation, business licensing, and corporate compliance. All registration applications must be submitted through ACRA’s online platform, BizFile+, which makes the entire process fully digital-no in-person visits required.

Because of this high level of automation, ACRA primarily provides assistance via its website, email, and live chat rather than relying on phone support. That said, if you do have urgent or complex issues, limited phone consultation is available. According to ACRA’s official site, the public can reach their customer service at +65 6248 6077. Keep in mind, though, this line mainly serves local residents during weekday hours from 800 AM to 700 PM Singapore time, and wait times can be long-especially during peak periods. Unless your case is truly urgent, other methods are usually faster and more efficient.

So, how can you quickly and effectively resolve registration issues? Here are several practical tips

1. Make full use of ACRA’s official website.

The ACRA website www.acra.gov.sghttps//www.acra.gov.sg is incredibly comprehensive. You’ll find step-by-step guides, document requirements, fee schedules, and a detailed FAQ section. Questions like Can a foreigner own 100% of a Singapore company? or Are there nationality restrictions for directors? are clearly answered here. Often, what seems confusing has already been explained-spending ten minutes reading the site can save you an hour on hold.

2. Use the built-in help features on BizFile+.

When filling out forms on the BizFile+ platform, don’t skip the “Help” button. It provides context-specific guidance, including sample screenshots tailored to your current step. This kind of situational support helps avoid common mistakes-like uploading ID documents in the wrong format or choosing a duplicate company name.

3. Consider hiring a licensed local corporate secretary.

Under Singapore law, every registered company must appoint a local corporate secretary. Many entrepreneurs choose to work with professional firmsto handle the entire registration process. These experts know ACRA’s rules inside and out and can respond promptly to your questions-essentially acting as your personal on-the-ground advisor. Recent reports highlight Chinese startup teams who, by partnering with local agencies, completed both company registration and bank account setup within just 48 hours, significantly shortening their launch timeline.

What’s more, as economic ties between China and Singapore grow stronger, many local service providers now offer full Mandarin support. Companies like Richful Deyong, Tricor, and Cometis not only have Chinese-language websites but also dedicated WeChat customer service and native-speaking consultants-making communication smooth and stress-free for Chinese clients unfamiliar with English procedures.

4. Tap into social media and online communities.

Platforms like Zhihu and Xiaohongshu Little Red Book are goldmines for real-world insights. Search for terms like “Singapore company registration experience,” and you’ll find firsthand accounts-from common pitfalls and recommended agents to tax planning tips. While these shouldn’t replace official information, they offer valuable foresight into potential challenges.

One final tip always verify your sources. There have been cases recently where unlicensed intermediaries impersonated ACRA staff, charging exorbitant fees for “fast-track” services. Remember ACRA will never call you first, nor will they ask for personal details via private WeChat or WhatsApp messages. All legitimate processes happen through official platforms.

While Singapore’s company registry may not offer a 24/7 hotline, you can still complete registration smoothly and quickly by leveraging digital tools, working with trusted professionals, and doing your homework upfront. Instead of stressing over unanswered calls, focus on understanding the rules and preparing your documents well. After all, the key to solving things efficiently isn’t waiting for someone else to reply-it’s taking control of the process yourself.