A Comprehensive Guide to Handling and Responding to Failed Shipments on AliExpress

Guide to Handling and Coping with Midway Interception of AliExpress Shipping Packages

Recently, many shipping packages on the AliExpress platform have encountered midway interception, causing confusion and concern for sellers. This article will provide a detailed introduction to the operation steps for intercepting packages mid-transit on AliExpress as well as coping strategies in case of failure, helping everyone better adapt to this change.

I. Steps for Midway Interception

1. Identify Anomalies First, sellers need to promptly monitor logistics information. If any abnormalities are found, such as destination issues or package damage, they should immediately communicate with the courier company and verify the situation.

2. Apply for Interception Once it is confirmed that the package needs to be intercepted, the seller must apply for interception on the AliExpress platform in a timely manner. The specific steps are as follows

Log in to the AliExpress platform and access the seller's backend.

Go to Logistics Management → Electronic Shipping Label → Courier Assistant.

View the logistics information in the Courier Assistant and confirm the interception operation.

Submit the interception application through the platform interface and note the reason.

Wait for the courier company to review and handle the request.

II. Failure Response Strategies

Even if sellers have actively taken interception measures, interception failure may still occur. In such cases, sellers need to learn response strategies to avoid similar problems in the future

1. Re-send the Package If the package has been signed for or lost, the seller should promptly contact the courier company to request re-sending to the specified location. Ensure that a reliable courier company is chosen and that packaging is safe and secure.

2. Contact Buyers for Negotiation If the package interception fails and the buyer has already received it, the seller should proactively contact the buyer, explain the situation, and negotiate a solution, such as refunding shipping fees or re-sending the package.

3. Learn from Experience After each interception failure, sellers should carefully summarize lessons learned and analyze the root cause to avoid similar mistakes in the future. For example, they can strengthen communication and cooperation with courier companies and improve packaging quality.

III. Other Considerations

To ensure successful midway interception operations, sellers also need to pay attention to the following matters

1. Ensure Accurate Information When submitting an interception application, sellers must provide correct courier tracking numbers and recipient information to ensure system approval.

2. Monitor Logistics Information Closely Sellers need to closely monitor logistics information and promptly communicate with courier companies to take action quickly when problems arise.

3. Establish Good Cooperation with Courier Companies To ensure smooth interception of packages, sellers should establish good relationships with courier companies, understand relevant policies and operational processes, and follow up on handling abnormal packages in a timely manner.

4. Plan Ahead To avoid interception failure, sellers should plan logistics routes and methods in advance to ensure packages can be delivered smoothly to their destinations.

In conclusion, midway interception of AliExpress shipping packages is an issue that requires sellers' serious attention. By understanding the operation steps and failure response strategies, as well as paying attention to related matters, sellers can better adapt to these changes, improve logistics efficiency, and enhance service quality.