How to Close an Ozon Storefront

Ozon is one of the largest e-commerce platforms in Russia, similar to Taobao or JD in China. Many merchants choose to open stores on Ozon because it offers extensive market coverage and convenient sales tools. However, in certain cases-such as when they no longer need the store, want to exit the market, or have their store suspended-they may need to close their Ozon store. This article provides detailed steps and important considerations for closing an Ozon store.

First, closing an Ozon store is not a simple process; it requires following the platform’s requirements step by step. Merchants must log into the Ozon backend management page, which typically involves entering an account and password. If the password is forgotten, merchants can reset it using the password recovery feature. After logging in, merchants should review Ozon’s help center or contact customer service to understand the specific closure process, as these details may change with updates to the platform's policies.

Next, merchants need to check the status of all orders in their store. Ensure that all orders are either completed or properly handled, including any pending orders. This is because Ozon’s platform stipulates that only after all transactions are complete can a merchant apply to close their store. If there are unresolved orders, merchants must communicate with buyers to resolve them, such as issuing refunds or shipping the items.

Merchants also need to clean up product information in their store. This means deleting all active product listings. This step is crucial because if there are still products listed for sale, even if the merchant attempts to close the store, it may not succeed. When removing products, merchants should carefully verify each item’s details to ensure nothing is overlooked.

After completing the above steps, merchants can officially submit a closure application. Typically, Ozon will require filling out a closure application form, which includes basic information like the store name and registered email address. Merchants may also need to provide reasons for closure, such as no longer operating, account theft, or other special circumstances. After submitting the application, the Ozon platform will review it. This process might take several days or even weeks, so merchants need to be patient while waiting for the results.

During this time, merchants can check the application progress through Ozon’s customer service system at any moment. If the application is rejected, merchants can view the specific reasons and resubmit the application based on feedback. Generally, if all conditions are met, the closure application will eventually be approved.

It is worth noting that before closing the store, merchants should also pay attention to financial settlement issues. Ozon’s platform usually clears all transaction payments within a certain period after the store is closed. Merchants need to ensure their bank account information is up-to-date to smoothly receive due payments. Merchants should also keep relevant transaction records and invoices in case of future tax audits or legal issues.

In addition to the aforementioned steps, merchants can refer to Ozon’s official FAQ section for more detailed guidance on closing a store. In recent years, with the rapid development of the e-commerce industry, an increasing number of merchants have realized the importance of standardized operations. As a mature e-commerce platform, Ozon has been continuously optimizing its service processes to provide merchants with more convenient support.

For example, at the beginning of 2025, Ozon introduced a new feature that allows merchants to submit closure applications online and track approval progress in real-time. This measure significantly simplified the closure process, reducing merchants' waiting times. According to Ozon’s official statistics, since the launch of this feature, over 50% of merchants have chosen to complete the closure process via the online channel, greatly improving efficiency.

In conclusion, closing an Ozon store is a complex but feasible process. As long as merchants strictly follow the platform's requirements and maintain good communication, they can successfully complete the closure. For those who wish to exit the market or re-plan their business direction, understanding and mastering this process is crucial. It is hoped that the information provided in this article will be helpful to merchants considering closing their Ozon stores.