Comprehensive Explanation of 1688.com's OneTouch Export Service Fees and Charging Model

What are the service fees and charging models of the OneTouch foreign trade comprehensive service platform?

OneTouch, an integrated foreign trade service platform under China’s Alibaba Group, is a professional enterprise dedicated to providing one-stop comprehensive services for small and medium-sized enterprises in international trade. Its core businesses include customs declaration, tax rebate, foreign exchange settlement, etc., helping companies solve complex problems encountered in international trade. As more and more enterprises choose to conduct export trade through the OneTouch platform, understanding its service fees and charging model has become particularly important.

Firstly, OneTouch's service fees generally consist of two parts basic service fee and additional service charge. The basic service fee is the cost charged by the platform for its basic services, mainly including customs agency fee, logistics coordination fee, and related document processing fees. These fees are often linked to the specific order amount and charged at a certain percentage. For example, in some cases, the platform may set a minimum charge standard, meaning that regardless of the size of the order amount, a certain fixed fee must be paid as compensation for the basic cost of the service.

Secondly, the additional service charge covers the costs of extra value-added services. For instance, if a company needs to use advanced features provided by OneTouch such as letter of credit issuance, document preparation, or special cargo transportation arrangements, they need to pay the corresponding additional service fee. The specific amount of these fees depends on the type and complexity of the required services. It is worth noting that to attract more customers and enhance market competitiveness, OneTouch sometimes offers phased promotional activities, offering discounts or exemptions for some additional services.

In addition to the above two types of fees, there are also some indirect expenditure items, such as bank handling fees and insurance premiums. Although these are not directly from OneTouch itself, they are indispensable parts of completing the entire foreign trade process. They must also be taken into account when calculating the total cost.

From the perspective of news reporting, in recent years, due to changes in the global economic situation and the rapid development of the cross-border e-commerce industry, many traditional foreign trade companies have begun to turn to digital transformation and actively seek cooperation with third-party service platforms. Among them, enterprises like OneTouch, which can integrate multiple resources, reduce transaction costs, and possess strong technical support capabilities, have naturally become the preferred choice of many enterprises. According to the latest statistical data, by the end of the first quarter of 2025, more than 50,000 small and medium-sized enterprises have completed their export business through OneTouch and achieved significant cost-saving effects.

In actual operation, there may be differences in the regulations of export tax rebate policies in different regions, which will also affect the final actual payment amount. To this end, OneTouch particularly focuses on optimizing its own operational mechanism to ensure that every user can enjoy the most reasonable price plan. At the same time, to protect the rights and interests of customers, the platform has established a sound complaint feedback system. Any unreasonable charges can be dealt with properly in a timely manner once discovered.

In summary, OneTouch's flexible and diverse charging model has won widespread praise. Whether it is a novice seller trying cross-border e-commerce business for the first time or an experienced old exporter, they can find a suitable solution here. With technological progress and social demand growth, we believe that OneTouch will continue to uphold its innovative spirit, improve service quality, further refine its charging standards, and provide users with a more convenient and efficient foreign trade service experience.