How to Calculate Native Ozon Last-Mile Delivery Fees

How Does Ozon Calculate Its Last-Mile Delivery in Russia?

With the rapid development of e-commerce, logistics delivery, as an important component of e-commerce services, directly affects the shopping experience of consumers and the operational efficiency of merchants. In the Russian market, Ozon, one of the largest local e-commerce platforms, has drawn much attention for its last-mile delivery model. So how does Ozon calculate its last-mile delivery? This article will provide a deep analysis from the perspectives of logistics processes, fee structures, and consumer feedback.

Firstly, Ozon's last-mile delivery system can be divided into two main modes self-service point delivery and express delivery to home. For self-service point delivery, Ozon has established numerous self-service lockers and cooperative outlets across the country. These points are usually located in high-traffic areas such as subway stations, malls, and residential districts, making it convenient for consumers to pick up their packages themselves. This mode reduces delivery costs while improving efficiency. For orders requiring express delivery to home, Ozon collaborates with multiple third-party logistics companies to ensure goods are delivered quickly and accurately to consumers' hands.

In terms of cost calculation, Ozon's last-mile delivery fees mainly consist of two parts base shipping charges and service fees. The base shipping charge is determined by the weight and volume of the package, while the service fee depends on the delivery method and regional differences. For instance, in major cities like Moscow and St. Petersburg, where the logistics network is well-developed and delivery speed is faster, service fees are relatively low; whereas in remote areas, due to inconvenient transportation, service fees increase accordingly. Ozon also offers a membership plan that allows members to enjoy free or discounted delivery, which helps reduce consumers' delivery costs to some extent.

It is worth noting that Ozon's last-mile delivery model is not static but constantly optimized according to market demand. During the pandemic, to ensure consumer safety, Ozon strengthened contactless delivery services and launched adelivery plan, requiring all couriers to wear masks and gloves and disinfect packages thoroughly. This move not only enhanced consumer trust but also further consolidated Ozon's leading position in the Russian e-commerce market.

From the perspective of consumers, Ozon's last-mile delivery service has generally received positive reviews. Many users stated that Ozon's delivery speed is fast, and the service attitude is good, especially the delivery performance in remote areas is particularly outstanding. However, some consumers also reflected that under certain special circumstances, such as peak holiday periods or in remote areas, delivery times may be delayed. In response to this, Ozon stated that the company is optimizing delivery routes through technical means and increasing the number of delivery personnel to meet peak demand.

It is noteworthy that Ozon's success is not accidental. As early as 2025, Ozon announced an ambitious expansion plan with the goal of covering every corner of Russia within a few years. To achieve this, Ozon increased investment in warehousing facilities and introduced advanced automation equipment, significantly improving sorting and delivery efficiency. Ozon also established strategic partnerships with multiple suppliers to ensure sufficient supply and reasonable prices.

In summary, Ozon's last-mile delivery model has won the favor of many consumers thanks to its flexible delivery methods, reasonable fee structure, and continuous optimization of service experience. In the future, with Ozon's continuous efforts in the logistics field, its last-mile delivery service is expected to bring more convenient and efficient shopping experiences to more consumers.