How to Check a Seller's Feedback Score on eBay and Improve Your Ratings

One of the key steps to ensure a satisfactory shopping experience on eBay is to check the seller's credit score. Through the credit score, buyers can evaluate the seller's credibility and service quality, thereby making wiser purchasing decisions. But how do you view a seller’s credit score? And how can you improve your own credit score?

First, let's understand how to view a seller's credit score. On the eBay platform, each seller has a credit rating system, which is mainly based on buyers' evaluations and feedback. After entering the product page, you can find the seller's credit score in the seller information section. Typically, the credit score will be displayed in the form of stars or percentages, along with statistics on the number of positive, neutral, or negative feedback. The seller's rating may also include the Top-Rated Seller badge, which is an eBay certification for outstanding sellers, representing their excellent transaction records.

To ensure safe shopping, it is recommended to prioritize choosing sellers with high credit scores and a large number of positive feedback. These sellers often provide higher service standards, offering better product quality and after-sales service. At the same time, you can read other buyers' reviews to understand their real shopping experiences. For example, a news report in 2025 mentioned that a consumer successfully avoided a potential dispute by carefully reading the seller's feedback. Developing the habit of checking credit scores is crucial.

Next, let's discuss how to improve your own credit score as a seller. For those who want to become top-notch sellers on eBay, improving the credit score not only attracts more buyers but also gains more platform resources. Here are some practical strategies

First, provide high-quality products and services. This is the foundation for improving the credit score. Whether it's maintaining transparency in product descriptions or ensuring fast shipping in logistics, you need to make buyers feel your professionalism and sincerity. For instance, according to eBay official data, sellers who perform excellently in shipping times are more likely to receive positive feedback from buyers. Properly managing inventory and selecting reliable courier companies are key.

Second, actively respond to buyers' questions and complaints. A good communication attitude can effectively ease conflicts and avoid unnecessary negative reviews. When buyers raise questions, respond promptly and try to resolve them. If disputes arise, handle them properly through the platform's mediation mechanism, demonstrating your willingness to cooperate and sense of responsibility.

Third, encourage buyers to leave positive reviews. While you cannot force buyers to give good reviews, you can indirectly motivate them to share their satisfying shopping experiences by sending thank-you emails or providing small gifts. It is worth noting that any form of coercive behavior may violate eBay's regulations, resulting in account penalties.

Fourth, actively participate in platform activities and accumulate experience. As participation increases, you will gradually become familiar with the rules and processes, thus optimizing your operational model. For example, participating in promotional activities not only increases exposure but also tests the market competitiveness of your products.

Finally, regularly analyze sales data, summarize successful and failed experiences. By continuously improving, gradually perfecting your store image, and ultimately achieving steady growth in credit scores.

In conclusion, viewing and improving credit scores on eBay is an ongoing learning process. Whether as a buyer or a seller, we need to adhere to the principle of integrity and jointly maintain a healthy trading environment. I hope the above helps!