Analysis on Scope and Process of Air Freight Agency Business

Scope of Business and Operating Procedures of Air Cargo Agency

With the continuous development of international trade, the air freight forwarding industry has gradually emerged as an important part of the logistics sector. This article will introduce the scope of business and operating procedures of air cargo agencies to help readers better understand this industry.

I. Scope of Business of Air Cargo Agencies

Air cargo agency, also known as air transport agency, refers to enterprises that accept the entrustment of shippers and handle matters related to the transportation of goods. Its main business scope includes the following aspects

1. Booking Services Based on customer shipping requirements, book space with airlines or shipping companies and arrange for the transportation of goods.

2. Customs Declaration and Inspection Handle customs declaration and inspection procedures for goods to ensure smooth exportation.

3. Cargo Tracking Provide real-time tracking information during the transportation process to ensure safe and timely arrival of goods at their destination.

4. Settlement of Costs Complete cost settlement based on the detailed cost list provided by the shipper to ensure accuracy.

5. After-sales Service Provide high-quality after-sales service to address any issues encountered by customers during the transportation of goods.

II. Operating Procedures of Air Cargo Agencies

The operating procedures of air cargo agencies mainly include the following steps

1. Order Acceptance Collect cargo information according to customer shipping needs, including product name, quantity, weight, volume, destination, etc.

2. Booking Based on the collected cargo information, book space with airlines or shipping companies, confirm transportation methods, departure times, arrival times, etc.

3. Customs Declaration and Inspection Handle customs declaration and inspection procedures for goods in accordance with relevant national laws and regulations to ensure smooth exportation.

4. Loading and Transshipment Handle loading and transshipment of goods to ensure safe and timely arrival at the destination.

5. Cost Settlement Complete cost settlement based on the detailed cost list provided by the shipper and confirm costs with the shipper.

6. Arrival of Cargo After the cargo arrives at its destination, handle customs clearance and delivery to ensure safe and timely arrival of goods.

7. Feedback Information Provide real-time tracking information during the transportation process to keep customers informed of the status of their shipments.

8. After-sales Service If there are delays or losses of goods, promptly communicate with customers, provide solutions, and resolve customer issues.

In conclusion, air cargo agencies play a crucial role in the logistics sector, covering various aspects such as booking, customs declaration, inspection, cargo tracking, cost settlement, and after-sales service. Their operating procedures involve order acceptance, booking, transshipment, customs clearance, and delivery, requiring professional teams and efficient collaboration to complete. Understanding the scope of business and operating procedures of air cargo agencies is of great reference value for businesses and individuals when choosing appropriate logistics services.