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Ozon Pick-up Point Fulfillment Process Guide

Ozon, as the leading e-commerce platform in Russia, has attracted numerous sellers with its unique pick-up point fulfillment method. This article will provide a detailed explanation of the entire process for Ozon's pick-up point fulfillment, helping you better understand and master this operation.

I. Preparations

1. Register for an Ozon Account First, you need to register an Ozon account and complete the identity verification.

2. Understand Product Information Ensure your products meet Ozon’s requirements and familiarize yourself with their pricing, dimensions, weight, etc.

3. Prepare Necessary Documents According to Ozon's requirements, prepare essential documents such as invoices and customs declaration forms.

II. Order Placement Process

1. Access Seller Center Enter the seller center, select the products you wish to ship, and set shipping fees and delivery methods.

2. Choose Pick-up Point Fulfillment Select the pick-up point fulfillment option, confirm the location of the pick-up point, and the available collection time.

3. Verify Recipient Information Confirm recipient details, including name, address, and phone number, ensuring all information is accurate.

4. Place and Pay the Order Complete the order placement and payment.

III. Pick-up Point Operations

1. Visit the Pick-up Point The recipient must collect the goods at the specified time and location.

2. Verify Information Upon collection, the pick-up point staff will verify the recipient's identification information to ensure accuracy.

3. Collect the Goods After confirming that the product is correct, the recipient can take the goods.

IV. Post-Sales Issues

1. If there is a quality issue with the product, the recipient can apply for a refund or exchange at the pick-up point.

2. In case of damage or loss due to logistics reasons, the recipient can apply for compensation through the Ozon platform.

V. Key Considerations

1. Ensure compliance with import regulations to avoid customs issues.

2. Stay updated on policy changes on the Ozon platform to ensure compliance.

3. Maintain good communication with customers to enhance service quality.

In conclusion, by following these steps, you can successfully use the pick-up point fulfillment method on the Ozon platform. During the operation, be sure to pay attention to relevant considerations to ensure smooth transactions. At the same time, continuously monitor market trends and policy changes to address potential risks and challenges. Wishing you great success on the Ozon platform!