Handbook for Handling Malicious Dispute Reports on AliExpress

AliExpress Malicious Dispute Reporting Guide

As one of the largest online trading platforms in the world, AliExpress has always attracted a wide range of users with its convenient shopping methods, diverse product categories, and high-quality services. However, while developing rapidly, it has also encountered numerous malicious dispute issues that seriously affect the platform order and user experience. To maintain a fair and just environment on the platform and improve user satisfaction, this article will provide an operational guide for reporting malicious disputes on AliExpress.

I. Understanding Malicious Disputes

Malicious disputes generally refer to actions taken by sellers to intentionally create disputes, conceal product information, or use false logistics information for ulterior purposes. These behaviors not only harm the interests of other sellers but also damage the entire platform's fair competitive environment. Timely reporting of malicious disputes is the responsibility and obligation of every AliExpress user.

II. Steps for Reporting

1. Open the AliExpress platform and log in to your account.

2. Enter the My AliExpress page and locate the report button.

3. Carefully read the relevant information about malicious disputes to ensure the accuracy of the report.

4. Fill out the report, including the reported party's account, a description of the dispute, and relevant evidence.

5. Submit the report and wait for the platform to review and handle it.

III. Precautions

1. Reports must be truthful and reliable; fabrication or distortion of facts is strictly prohibited.

2. Reporters should provide as much evidence as possible, such as images and textual descriptions.

3. Reports should be objective and impartial, avoiding personal grudges or defamation of others.

4. Reporters should comply with platform regulations and refrain from abusing their reporting rights.

IV. Malicious Dispute Handling Process

1. After receiving a report, the platform will review it.

2. If the report is valid, the platform will take corresponding measures, such as restricting the functionality of the reported account or removing non-compliant products.

3. For serious cases of malicious disputes, the platform will transfer them to relevant departments for handling.

4. The results of malicious dispute handling will be promptly communicated to both the reporter and the reported party to ensure the protection of both parties' rights.

V. Enhancing Personal Safety Awareness

In addition to reporting malicious disputes, users should enhance their safety awareness to avoid becoming victims of such disputes. Here are some suggestions

1. Verify seller information Before transactions, carefully verify the seller's identity and reputation to avoid dealing with untrustworthy sellers.

2. Retain transaction records During transactions, properly preserve related chat records, order information, logistics information, and other evidence for future reference.

3. Promptly report issues If suspicious situations arise, report them to the platform immediately to assist in investigations.

4. Adhere to platform rules Follow platform regulations and transaction rules, avoid violating any rules, and prevent losses and risks.

In conclusion, as AliExpress users, we should actively uphold the platform's order and fair competitive environment. By reporting malicious disputes and enhancing our own safety awareness, we can jointly create a healthy and secure shopping platform. At the same time, we should remain vigilant against malicious disputes, refrain from participating in or supporting any violations, and work together to maintain harmony and security in cyberspace.