How Does Shopee Fulfill Orders? How Do Local Stores Ship Products?

How Does Shopee Handle Shipping? How Do Local Shops on Shopee Ship Products?

In today's rapidly developing e-commerce landscape, Shopee, one of the leading e-commerce platforms in Southeast Asia and Taiwan, has attracted numerous merchants and consumers with its convenient service model. For sellers who have joined the Shopee platform, understanding how to efficiently complete the logistics distribution of goods is crucial. So, how does Shopee handle the shipping process? How can local shops ensure that orders reach customers smoothly?

Firstly, Shopee provides multiple logistics solutions to meet the needs of different sellers. Generally speaking, Shopee supports two main shipping methods self-fulfillment and using Shopee’s official logistics service, SLS. Self-fulfillment refers to the merchant handling the entire transportation process from the warehouse to the buyer, including selecting a courier company, packaging, and arranging collection. This method is suitable for merchants with certain logistics experience or resources, allowing them to better control the shipping pace but requiring more time and effort.

On the other hand, SLS is an official logistics service launched by Shopee, aiming to provide sellers with a standardized logistics experience. Through SLS, merchants only need to deliver the goods to the designated consolidation point, after which Shopee handles all subsequent warehousing, sorting, delivery, and post-sales issues. The advantage of this model lies in simplifying cumbersome operational steps, reducing disputes caused by logistics problems, and enjoying more favorable prices. According to statistics, in an interview at the beginning of 2025, a Shopee seller from Indonesia mentioned since we started using SLS, our return rate has clearly decreased because the entire process has become more transparent.

For local shops, whether choosing self-fulfillment or SLS, they must comply with local laws and regulations as well as the specific requirements of the platform. For example, in Malaysia, all cross-border packages require declaration of value and payment of corresponding tariffs; while in Singapore, sellers are required to register their business accounts in advance to issue invoices. Before preparing to ship, merchants should carefully read relevant policy documents and ensure their operations comply with regulations.

To enhance user experience, Shopee encourages merchants to adopt some value-added services. For instance, providing free packaging services for customers to avoid damage during transportation; or setting up freight insurance options so buyers can receive compensation when encountering unexpected situations. These thoughtful details often help merchants stand out in fiercely competitive markets.

It is worth noting that with the enhancement of environmental awareness in recent years, green logistics has also become one of Shopee's key focuses. In the first half of this year, Shopee announced that it would pilot the use of recyclable packaging materials in some countries and gradually promote it globally. This move not only helps reduce operating costs but also adds significantly to brand image.

In conclusion, whether through self-fulfillment or by leveraging SLS, Shopee is committed to creating a fair and efficient trading environment for merchants. For Chinese companies looking to expand overseas markets, familiarity and flexible application of these tools are undoubtedly important skills. With technological advancements and the improvement of service systems, Shopee will undoubtedly continue to lead industry changes and bring new opportunities to more merchants!