What Is the Standard for Last-Mile Service Providers' Package Loss Rate?

What is the standard for the parcel loss rate of last-mile service providers?

In the logistics industry, last-mile services play a crucial role in connecting merchants with consumers. With the rapid development of e-commerce, consumers' expectations for delivery efficiency and quality have been increasing. This has made the management level and service capability of last-mile service providers a key focus of the industry. Among these, the parcel loss rate, as one of the key indicators to measure the quality of last-mile services, directly affects both consumers' shopping experiences and enterprises' operational costs.

According to industry-recognized standards, the parcel loss rate of last-mile service providers should generally be controlled within five ten-thousandths. This means that for every 100,000 parcels, no more than five should be lost or undelivered. This standard is not fixed but is dynamically adjusted based on the actual conditions of different regions, business types, and customer needs. For instance, during peak periods such as holidays or in remote areas where logistics pressure increases, the allowed loss rate may be appropriately relaxed, but it still requires strict monitoring and timely improvements.

To ensure the quality of last-mile services, major e-commerce platforms and logistics companies have implemented various measures to reduce the loss rate. For example, Cainiao Network under Alibaba Group has introduced advanced Internet of Things IoT technologies and intelligent sorting systems to achieve precise tracking of parcel trajectories. According to relevant reports, Cainiao has established over 60,000 service stations nationwide, providing users with convenient collection services. Through data sharing mechanisms, it has effectively reduced parcel loss caused by address errors and other reasons.

At the same time, JD Logistics continues to optimize its own last-mile service system. A relevant responsible person from JD Logistics mentioned in an interview We are promoting the use of electronic waybills and strengthening professional training for end-delivery personnel. JD also launched value-added service projects such as Jingzunda to enhance delivery timeliness while further ensuring the safety of goods. Statistics show that by early 2025, the overall customer satisfaction of JD Logistics had reached over 95%, with particularly outstanding performance in last-mile services.

It is worth noting that although the overall industry level has improved, some small and medium-sized last-mile service providers still face significant challenges. These enterprises often lack sufficient funds and technical support, making it difficult to establish a complete management system. In response, relevant departments have also introduced a series of supportive policies to encourage high-quality resources to tilt toward grassroots levels. For instance, the Guiding Opinions on Promoting the Standardized and Healthy Development of Platform Economy issued by the General Office of the State Council clearly states that efforts should be made to support small and micro enterprises, helping them improve competitiveness.

In summary, the standard for the parcel loss rate of last-mile service providers may seem simple, but it actually involves complex management and technical issues. Only when all participants work together can truly efficient and reliable logistics services be achieved. In the future, with the widespread application of emerging technologies such as artificial intelligence and big data, it is believed that the quality of last-mile services will be greatly improved, thereby better meeting people's growing demand for a better life.