How to View a Seller's Feedback Score and Improve Reviews on eBay?

How to View and Improve a Seller's Credit Score on eBay?

In the world of e-commerce, eBay is a very popular global online marketplace. Both buyers and sellers need to pay attention to credit scores when conducting transactions here. A credit score is an important indicator of a user's credibility on the eBay platform, affecting the trust relationship between buyers and sellers as well as the success rate of transactions. So, how do you view a seller's credit score? And how can you improve your own credit score?

Firstly, for buyers, understanding a seller's credit score is an important step. When browsing product pages, you can find the seller's name and click to enter their profile page. On this page, you can see the Feedback Score, which is a number representing the total sum of positive reviews minus negative reviews over the past 12 months. The Positive Feedback Percentage, typically required to be above 95%, is another key indicator to determine if a seller is trustworthy.

To further confirm whether a seller is reliable, you can also check their Detailed Seller Ratings DSR. These ratings include four aspects the degree of item match with description, communication quality and response speed, shipping time, and shipping fee reasonableness. Each aspect provides a rating from 1 to 5 points, with an average score of 4 or higher considered good performance.

So, as a seller, how should one improve their credit score? Firstly, providing high-quality products and services is the most fundamental and important strategy. Ensuring that sold items meet descriptions and shipping them promptly and accurately will earn positive reviews from buyers. Secondly, maintaining good customer service attitude is crucial. Quickly responding to buyers' questions, patiently addressing doubts, and proactively solving problems will make buyers satisfied and leave positive comments.

Additionally, participating in various promotional activities provided by eBay is also a good choice. For example, the BestMatch feature prioritizes displaying products from sellers with higher credit scores and good review records, which not only increases exposure but also attracts more potential customers. At the same time, using the Storefront function to create personalized shop pages, showcasing your brand story and service features, can effectively attract customers and boost sales.

It is worth noting that any actions violating eBay rules, such as fake transactions or operations, will have serious consequences for credit scores if discovered. Always adhering to the principle of honest business is the long-term solution.

In summary, improving credit scores on eBay requires considering multiple factors, including offering quality products and services, maintaining good customer relationships, and actively participating in platform activities. Only through continuous efforts can a stable reputation be built and win more loyal customers. I hope every seller can go further on this path and achieve career success!

Note All the terms like Feedback Score, Positive Feedback Percentage, Detailed Seller Ratings DSR, etc., are directly used as they are standard eBay terminology.