How to Check the Service Score of an AliExpress Store?

How to Check the Store Service Score on AliExpress?

In the field of cross-border e-commerce, AliExpress, as one of the globally renowned e-commerce platforms, directly affects the sales performance of merchants and the shopping experience of buyers with its service quality. To help merchants optimize their service levels, AliExpress has introduced the store service score, an important indicator. The store service score not only reflects the overall service capability of the merchant but is also closely related to product exposure and traffic distribution. So, how can you check the store service score on AliExpress? This article will provide a detailed introduction to this feature and interpret it in light of the latest relevant reports.

Firstly, logging into the AliExpress seller backend is the first step to view the store service score. Users need to log in to the My AliExpress page through the AliExpress official website by entering their account and password. If you have not yet registered as an AliExpress seller, you can complete the registration process and submit the relevant qualification review before proceeding with subsequent operations. After a successful login, find the option for operating performance or similar options in the left navigation bar, click to enter, and you can see the relevant modules of the store service score.

The store service score is usually composed of multiple dimensions, including but not limited to logistics timeliness, customer service response time, and return and exchange processing efficiency. These indicators collectively form a comprehensive scoring system to measure the quality of merchant services. For example, according to recent news reports, AliExpress announced that it would further strengthen requirements for logistics timeliness, meaning that logistics speed will become one of the important factors considered in future store service scores. Merchants should pay close attention to their logistics delivery situation to ensure goods are delivered on time to consumers.

Next, when you enter the operating performance page, the system will automatically display the store service score and the performance of various sub-indicators for the current cycle. You can click to view detailed data and identify areas of deficiency. AliExpress will also regularly send emails notifying merchants about changes in service scores, so it is recommended to read them promptly and adjust operational strategies accordingly.

It is worth noting that improving the store service score is not a one-time process, but requires long-term persistence and continuous improvement. According to media reports, many excellent AliExpress sellers have established comprehensive after-sales service mechanisms, such as setting up 24-hour online customer service teams and providing multi-language support. These measures not only effectively enhance customer satisfaction but also earn higher evaluation scores for the store. At the same time, reasonable inventory management is also crucial to avoid situations where orders are delayed due to stockouts.

Additionally, merchants need to flexibly adjust their service strategies based on the characteristics of different national and regional markets. For example, in the European market, consumers generally have high demands for eco-friendly packaging; while in Southeast Asia, price advantages and service convenience are more emphasized. Understanding the consumption habits and cultural backgrounds of target markets helps formulate more targeted service plans.

In summary, checking the store service score on AliExpress is not complicated, but maintaining good results requires considerable effort. It is hoped that the methods and suggestions provided in this article will help a wide range of sellers better understand and apply this tool, thereby continuously enhancing their competitiveness. On the path of future development, with the continuous improvement of platform rules and technological advancements, it is believed that every merchant who operates diligently can achieve excellent results on this platform.