Does AliExpress Internal Message Need Full Replies?

Do I Need to Reply to All Messages on AliExpress?

On the cross-border e-commerce platform AliExpress, sellers often receive various types of internal messages. These messages may come from buyers, platform customer service, or partners. Facing so much information, many sellers are often confused do they need to reply to all internal messages? This question seems simple but actually relates to the seller's work efficiency, customer service quality, and overall store operation.

From the buyer's perspective, timely replies to internal messages are an important part of enhancing customer satisfaction. For example, in a 2025 news report, it was mentioned that AliExpress optimized its buyer experience evaluation system, clearly stating that the communication efficiency between buyers and sellers directly affects the buyer's goodwill towards the store. If sellers can promptly respond to buyers' questions or needs, not only can they resolve potential transaction obstacles, but also enhance the buyer's trust. Sellers should try to give positive feedback for reasonable questions or requests from buyers.

However, not all internal messages are worth spending time replying to one by one. For instance, some irrelevant notifications or advertising messages can be completely ignored. According to a 2025 market research report, about 30% of internal messages on the AliExpress platform belong to such information. For these messages, sellers can set up automatic filtering rules to classify them as low-priority emails. This way, they can save time while focusing on handling more important matters.

For bulk-sent messages like promotional activity invitations, sellers can decide whether to participate and respond accordingly based on their own circumstances. If such information aligns with the store's current strategy, they can actively participate; otherwise, they can choose to ignore them. This reflects the flexibility and strategic nature of sellers in daily operations.

Of course, maintaining professionalism is crucial when dealing with important information. Whether responding to buyer inquiries or communicating with other merchants about cooperation intentions, clear and polite language expression is essential. Especially in complex situations, such as return disputes or product quality controversies, good communication skills can help both parties reach consensus faster and avoid unnecessary troubles.

In short, not all internal messages on AliExpress need to be replied to, but the key lies in how to distinguish priorities. By establishing an effective screening mechanism and improving personal work efficiency, sellers can find a balance in their busy work, meeting customer needs while ensuring their own interests are not harmed. At the same time, this also reminds us that in today's increasingly frequent global trade, high-quality customer service has become one of the core elements of corporate competition.