Can Loss of Hang Seng Bank Card in Hong Kong Be Reported as Lost and What Is the Replacement Process?

Can a Hang Seng Bank Card in Hong Kong Be Used After Loss? What Are the Procedures for Reissuing It?

In Hong Kong, Hang Seng Bank is a very well-known bank, and many people have debit cards from this bank. If you accidentally lose your Hang Seng Bank card, you need to report it lost promptly to ensure account security. So, can a Hang Seng Bank card still be used after being reported lost in Hong Kong? What are the procedures for reissuing it? This article will address these questions one by one.

I. The Process of Reporting a Lost Card

Firstly, it's important to understand the process of reporting a Hang Seng Bank card as lost. Generally, you can report the loss verbally via telephone or online customer service. Approximately one week later, you will need to bring your valid ID and the loss report to the Hang Seng Bank branch to complete the formal loss-reporting procedure. If there is a balance in your account, you will need to pay a certain fee to finalize the formal loss-reporting procedure.

II. Reissuing Procedure

If you need to reissue a Hang Seng Bank card, follow these steps

1. Submit an application You need to bring your valid ID and loss report to the Hang Seng Bank branch and explain that you need to reissue the bank card.

2. Review materials Bank staff will review your application materials to ensure that the applicant’s identity matches the account information.

3. Confirm identity After verifying the accuracy of the materials, bank staff will require you to confirm your identity, usually through photography or video recording.

4. Issue new card After confirming your identity, bank staff will handle the new card procedures for you, including card production and payment.

5. Collect new card After completing all procedures, you will need to wait for some time before collecting the new card.

It should be noted that before issuing a new card, the original account information and funds will be frozen or transferred to a temporary account until you officially unfreeze or transfer them to the new card.

III. Safety Measures

To ensure account security, it is recommended that you take the following safety measures during the loss-reporting and reissuance process

1. Timely notification to relevant parties If there are individuals you need to notify, such as family members or friends, inform them promptly that your bank card has been lost and reported lost to avoid being scammed and suffering losses.

2. Do not disclose personal information Under no circumstances should you disclose your personal information, such as your ID number or card number.

3. Handle application materials with care Application materials contain your personal information; please keep them safe to avoid leaks or loss.

4. Consult customer service If you have any questions about the process of reporting a lost card and reissuing it, you can call the customer service hotline of Hang Seng Bank for advice from customer service representatives.

In conclusion, if you accidentally lose your Hang Seng Bank card, you must take prompt action to report it lost and reissue it. During the reissuance process, pay attention to safety measures to ensure the security of your account. At the same time, also be sure not to disclose personal information to avoid suffering losses.